I’d constantly “borrow” this book from one of my best friends (a UX researcher at Google and one of the smartest people I know), so much so that in the end, I had to buy my own copy. It’s full of tools and methods to run ideation workshops to effort sizing exercises. It comes without the fluff that I’ve found in a lot of other books offering the same. Klein is straight to the point, has a great sense of humour and is an expert in the field.
368 pages, 2016
Design Product Management User Research
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