How Systems Work And Especially How they Fail
by John Gall
Written in 1979 and still valid! Gall starts off with “Things Aren’t Working Very Well.” He talks about systems and why they are failing us. With real-life examples, he illustrates how this is applicable to us. It is entertaining and gives food for thought on where things fail and where we can put work in to improve systems of any kind.
111 pages, Quadrangle 1978
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